You're the first face every dog parent sees when they walk in, and the last one they see when they leave. That matters. This is a hybrid role: half of your day is reception, customer service, and admin — the other half is in the floor handling dogs alongside the team. You need to be equally comfortable greeting a nervous new client and helping break up a wrestling match between two labs.
Front of house
Greet clients (human and canine) by name
Check dogs in and out, log notes, manage handovers
Answer phones, reply to emails, manage the booking inbox
Use our booking software (Gingr today, our own platform soon — we train)
Process payments, handle invoicing questions
Schedule daycare, boarding, and grooming appointments
Resolve customer issues with grace and follow-through
Keep the lobby clean, organized, and on-brand
On the floor
Step in when the team needs hands
Assist with intake exams (temperament checks on new dogs)
Walk dogs between front and play areas, manage handoffs
Light cleaning, restocking, laundry
Strong customer service instincts — genuinely warm with people, patient with the difficult ones
Comfortable around dogs of all sizes (this one's non-negotiable — if you'd be nervous in a room of 30 dogs, this isn't your role)
Organized, detail-oriented, can juggle phones + email + walk-ins without dropping a ball
Strong spoken and written English
Comfortable on computers; pick up new software quickly
Professional, dependable, even-keeled in a fast-paced environment
Legally entitled to work in Canada
Flexible on schedule — Atlas Paws runs 24/7. Most shifts are daytime, but occasional overnights, weekends, and holiday coverage are part of the role
Team-player attitude — front desk doesn't say "that's not my job"
Previous reception, admin, or hospitality experience
Pet industry background
Multilingual
Pet First Aid + CPR
Familiarity with Gingr, Shopify, or any booking/POS system
Fear Free certified preferred — our entire team is certified, and we'll cover the cost if you're not yet
Part-time, weekends-only (Saturday and Sunday), in-person, downtown Toronto
Competitive hourly wage
Staff discount on grooming and boarding
Growth path: Full-Time → Front Desk Lead → Operations Coordinator
TTC-accessible locations